AMARA
Frequently Asked Questions
Find answers to common questions about orders, delivery, returns and product care.
How long does it take to prepare an order?
In-stock items are usually prepared within 1-3 business days. For made-to-order items, the time is stated on the product page.
On which day is my order shipped?
With DHL Standard Delivery, orders are shipped on Tuesdays and Thursdays. If you choose DHL Express Delivery, your order is shipped the same day or the next day.
How much is shipping, and is there free shipping?
DHL Standard Delivery is free for orders above the free shipping threshold in effect. The applicable shipping fee and the free shipping threshold are shown in the cart and in the order summary on the checkout page before you confirm your order; the amounts shown there are the binding ones.
How can I track my shipment?
Once your order ships, the tracking number is shared via email and in the My Account area.
Do you ship abroad?
Deliveries are made within the Republic of Türkiye. For international shipping requests, you can write to us through our contact channels.
How many days do I have to withdraw (return)?
You can exercise your right of withdrawal within 14 (fourteen) days from the date you receive the product, without giving any reason. Personalised products and products whose return is not suitable for hygiene reasons are excluded; the details are set out in the Distance Sales Agreement and the Preliminary Information Form.
How do I create a return request?
Members can open a return from My Account > Returns; guest users can request one via the contact form.
Who pays for return shipping?
When you exercise your right of withdrawal, you can return the product free of charge through the courier company we work with. If you prefer a different courier company, the return shipping cost is yours.
Why do the natural stones look different from one another?
Because of their natural formation, natural stones differ from one another in colour, veining, pattern, transparency, texture and tone. The products are also largely handmade. Product photographs are therefore representative, and small differences in the piece you receive are not a defect or a manufacturing fault.
How should I care for my jewellery?
Keep your jewellery away from abrasive substances such as perfume, deodorant, cosmetics, cream, alcohol, detergent, bleach, sea water and pool water; take it off while showering, in the sauna, during sports and while sleeping. Storing it dry and in a separate compartment after use reduces the risk of scratching and deformation.
How do I choose the right size?
On our Size Guide page you can find size tables and measuring steps for rings (TR/US equivalents and inner diameter), bracelets (XS-XL) and necklaces (from 35 cm to over 60 cm). If you are unsure, write to us through our contact channels.
Can I place a custom design order?
Yes. Write to us via the contact form and our atelier will get in touch with you. Please note that the right of withdrawal cannot be exercised for personalised products.